Terms of service

Last Updated: April 26, 2026

1. Overview

Welcome to Leonor Greyl USA. These Terms of Service ("Terms") govern your access to and use of our website, services, and online store, including all information, tools, and services provided (collectively, the "Service").

By accessing or using our Service, including creating an account, purchasing products, or commenting on content, you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Return Policy. If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including browsers, customers, account holders, contributors, and commenters.

Leonor Greyl USA reserves the right to update these Terms at any time by posting changes on this page. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

Our Service operates on the Shopify platform, which enables us to sell products and manage orders, payments, and shipping.

2. User Eligibility

By using this Service, you represent that you are at least the age of majority in your jurisdiction. If you are under the age of majority, you may use the Service only with the consent of a parent or legal guardian.

3. Account Registration and Comments

When creating an account, you agree to provide accurate, current, and complete information and to promptly update your account if changes occur. Account access is provided via a one-time email verification code or passkey — no stored password is required. You are responsible for maintaining access to your registered email address and for all activity under your account.

You may also comment on posts and other user-generated content. By posting comments, you grant Leonor Greyl USA a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, and display such content. Comments are subject to moderation, and we reserve the right to remove or edit content that violates these Terms or is otherwise objectionable.

4. Online Store Terms

4.1 Orders and Payment

All purchases are subject to availability and our Return Policy. We reserve the right to refuse or cancel orders at our discretion, including orders that appear fraudulent, violate these Terms, or are placed in excessive quantities.

We use third-party payment processors, including Shopify Payments, PayPal, and Amazon Pay, to handle payment information. Your payment information is stored and processed by these providers in accordance with their policies. We do not store payment card details on our servers.

4.2 Shipping and Delivery

Shipping times and availability are estimates and may vary due to carrier delays or unforeseen circumstances. Leonor Greyl USA is not liable for delays, lost shipments, or shipping errors caused by third-party carriers.

4.3 Product Descriptions and Accuracy

We make every effort to display products and services accurately, including images, descriptions, and pricing. However, we cannot guarantee that product colors, descriptions, or other content displayed on your device are exact. We reserve the right to correct errors and update product information at any time.

4.4 Returns and Refunds

All returns, exchanges, and refunds are governed by our Return Policy. Please review that policy before making a purchase.

5. Third-Party Services and Integrations

Our Service uses third-party tools and integrations to improve functionality, security, analytics, and marketing, including:

  • Shopify
  • Cloudflare
  • Google Fonts
  • Google Tag Manager
  • Meta Pixel
  • Klaviyo
  • Afterpay

These services may collect or process data in accordance with their own privacy policies. Your use of the Service constitutes acknowledgment of these third-party practices.

6. User Conduct and Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose or to solicit others to perform unlawful acts.
  • Violate any applicable laws, regulations, or third-party rights.
  • Post or transmit viruses, malware, or harmful code.
  • Spam, phish, scrape, or harvest data from the Service.
  • Interfere with or attempt to bypass site security, bugs, or technical safeguards.
  • Submit false or misleading information.
  • Engage in harassment, discrimination, or abusive behavior.

Violation of these rules may result in termination of your account and access to the Service.

7. User Submissions

Any comments, suggestions, or content you provide to us ("Submissions") may be used by Leonor Greyl USA without compensation, subject to moderation. You represent that you own or have permission to share any submitted content and that it does not infringe any third-party rights.

8. Intellectual Property

All content, trademarks, logos, images, and software on the Service are owned or licensed by Leonor Greyl USA. You may not reproduce, distribute, or exploit our content without express written permission.

9. Limitation of Liability and Disclaimer

The Service is provided "as is" and "as available." Leonor Greyl USA, its directors, affiliates, employees, or service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Service, including:

  • Errors or omissions in content
  • Delays or failures in order processing or delivery
  • Third-party service interruptions
  • Loss of data or revenue

Some jurisdictions may not allow limitations of liability; where prohibited, liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless Leonor Greyl USA and its affiliates from any claims, losses, damages, liabilities, or expenses arising from:

  • Your breach of these Terms
  • Violation of applicable laws or third-party rights
  • Use of the Service in an unauthorized or unlawful manner

11. Governing Law

These Terms and any disputes arising from the Service are governed by the laws of the State of California, without regard to conflict-of-law principles.

12. Termination

We may suspend or terminate your access to the Service at any time for violations of these Terms or other business reasons. Termination does not release you from obligations incurred prior to termination, including unpaid balances or liability for content submitted.

13. Changes to Terms

Leonor Greyl USA may update these Terms at any time by posting changes on this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

14. Contact Information

For questions about these Terms, please contact us: