FAQs

PRODUCT QUESTIONS

Does Leonor Greyl test on animals?

Leonor Greyl is against animal testing. We do not test products or ingredients on animals.

Are your products manufactured in France?

Yes, all Leonor Greyl products are shipped to our US office directly from our Paris, France warehouse.

Are your products environmentally safe?

Yes! We are committed to developing products safe for our environment. All of our suppliers have strict rules on not only the quality of their products but also the way it is harvested. There is no deforestation involved in the process.

Are all products safe for color-treated hair, and/or keratin treatments?

Yes! They are all extremely gentle formulas, color-safe, and help extend the life of the color. Products can also be used on keratin treated hair.

Where can I get advice on which products would be best suited for me?

To find the right products for your hair type, you can shop by “Product, or Hair Type” on our website. Or you can contact a Leonor Greyl expert directly at (866) 473-9587 for personalized advice.

What happened to the Huile de Palme? Is it still available?

Our legendary Huile de Palme has been renamed to “Huile de Leonor Greyl.” Huile de Leonor Greyl is identical to Huile de Palme (fragrance, texture, color) and retains the same properties, and instructions of use. However, its moisturizing properties and effect are enhanced with the Copra and Mongongo oils.

Is it normal for the Huile de Leonor Greyl to be in solid form?

Yes, this is normal. This product will be in solid form under 77 degrees. Simply run the bottle under warm water until the top layer liquefies. You do not need to liquefy the entire bottle, just enough to pour a small amount in your palm. Start with a capful and apply more if needed.

Why don’t the shampoos lather very much?

Because Leonor Greyl is a natural line, free of SLS, and silicone, you will not get a thick, foamy lather (nor is it needed to properly cleanse the scalp and hair). Use this protocol: Start with a small amount, massage directly into the scalp, emulsify with small amounts of water (to build a “creamy” lather, and rinse well.

Are Leonor Greyl products “organic?”

No, Leonor Greyl products are not organic. They are products formulated with natural ingredients that hydrate, nourish, strengthen and protect the hair. They are not tested on animals, they are eco-friendly, and free of: SLS, Sodium Chloride, Silicone, Coal Tar, and Parabens.

ORDERING, SHIPPING/RETURN & GENERAL POLICIES

Where can I purchase Leonor Greyl products?

In the US and Canada, Leonor Greyl products are sold exclusively through authorized salons, spas, retail and department stores. To locate a partner near you, visit our retail locater on our website. Leonor Greyl also sells directly online at www.leonorgreyl-usa.com. We are happy to accept your order by phone as well, (866)473-9587.

 

SHIPPING

Ground shipping is free on all orders within the continental U.S. Orders shipping to Alaska, Hawaii, Puerto Rico, Canada and Mexico are subject to standard shipping rates. For products shipped to Canada and Mexico, additional shipping charges may apply. With the exception of Canada and Mexico, products cannot be shipped internationally.

All orders received Monday – Friday will generally ship within 3-5 business days. Orders are shipped from our facility in Northern CA.

RETURNS

Leonor Greyl is committed to customer satisfaction. If you are not completely satisfied with your purchase, you have 60 days from the date of delivery to return it, or request an exchange. Product should be in new or gently used condition. Simply box up your product(s), including your paperwork or order number, and affix the pre-paid shipping label and drop off to UPS or USPS as the label indicates. Return shipping and handling fees are free when you use the prepaid return shipping label included with your shipment.

Your return will be processed within 5-7 days, and a credit will be issued back to the original payment method, unless an exchange is indicated, in which case we will contact you directly.

If your order included a free gift with purchase, please include it with your return to receive a full refund on your order. Free samples do not need to be returned.

Return Address:
Leonor Greyl USA
Attn: Returns
1320 Industrial Avenue, Suite B1
Petaluma, CA 94952

If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at 1 (866) 473-9587 or email us at [email protected]

If I have further questions, who do I contact?

Please contact Leonor Greyl directly at 866-473-9587 or at [email protected] or via live chat on our website.

How do I find out more about becoming an authorized partner?

Please visit our “Becoming a Partner” page on our website or call us at 866-473-9587.