FAQs

Leonor Greyl is against animal testing. We do not test products or ingredients on animals.

Yes, all Leonor Greyl products are shipped to our US office directly from our Paris, France warehouse.

Yes! We are committed to developing products safe for our environment. All of our suppliers have strict rules on not only the quality of their products but also the way it is harvested. There is no deforestation involved in the process.

Yes! They are all extremely gentle formulas, color-safe, and help extend the life of the color. Products can also be used on keratin treated hair.

To learn more about what products are right for your hair and scalp needs, please use our Hair Analysis tool or schedule a consultation with our Hair Care Concierge to discover what you might be missing in your hair care routine.

Yes, this is normal. This product will be in solid form under 77 degrees. Simply run the bottle under warm water until the top layer liquefies. You do not need to liquefy the entire bottle, just enough to pour a small amount in your palm. Start with a capful and apply more if needed.

Our products do not contain expiration dates. The code printed on the product is the manufacturing lot code [Example Code: f1a.05.19]. This is not an indication that your product is expired. If you have a question about your product, please contact us at info@leonorgreyl-usa.com.

Because Leonor Greyl is a natural line, free of SLS, and silicone, you will not get a thick, foamy lather (nor is it needed to properly cleanse the scalp and hair). Use this protocol: Start with a small amount, massage directly into the scalp, emulsify with small amounts of water (to build a “creamy” lather, and rinse well.

The Leonor Greyl line is composed of all-natural products that address specific hair and scalp needs and deliver exceptional results. If you are currently using products that are not natural, and contain silicone or frothing agents, using our products may feel differently for the first few uses.  We generally ask you to give it 1-2 weeks to transition and to achieve the expected results. Our goal is to make your hair look and feel healthy from the inside out, using natural and effective ingredients.

If you are unsure about what products are right for you, please use our Hair Analysis or schedule a consultation with our Hair Care Concierge to discover what you might be missing in your hair care routine.

No, Leonor Greyl products are not organic. They are products formulated with natural ingredients that hydrate, nourish, strengthen and protect the hair. They are not tested on animals, they are eco-friendly, and free of: SLS, Sodium Chloride, Silicone, Coal Tar, and Parabens.