20% Off Summer Essentials 7/7-7/31
| Free Shipping & Samples on all U.S Orders

FAQs

PRODUCT QUESTIONS

Leonor Greyl is against animal testing. We do not test products or ingredients on animals.

Yes, all Leonor Greyl products are shipped to our US office directly from our Paris, France warehouse.

Yes! We are committed to developing products safe for our environment. All of our suppliers have strict rules on not only the quality of their products but also the way it is harvested. There is no deforestation involved in the process.

Yes! They are all extremely gentle formulas, color-safe, and help extend the life of the color. Products can also be used on keratin treated hair.

To learn more about what products are right for your hair and scalp needs, please use our Hair Analysis tool or schedule a consultation with our Hair Care Concierge to discover what you might be missing in your hair care routine.

Yes, this is normal. This product will be in solid form under 77 degrees. Simply run the bottle under warm water until the top layer liquefies. You do not need to liquefy the entire bottle, just enough to pour a small amount in your palm. Start with a capful and apply more if needed.

Our products do not contain expiration dates. The code printed on the product is the manufacturing lot code [Example Code: f1a.05.19]. This is not an indication that your product is expired. If you have a question about your product, please contact us at info@leonorgreyl-usa.com.

Because Leonor Greyl is a natural line, free of SLS, and silicone, you will not get a thick, foamy lather (nor is it needed to properly cleanse the scalp and hair). Use this protocol: Start with a small amount, massage directly into the scalp, emulsify with small amounts of water (to build a “creamy” lather, and rinse well.

The Leonor Greyl line is composed of all-natural products that address specific hair and scalp needs and deliver exceptional results. If you are currently using products that are not natural, and contain silicone or frothing agents, using our products may feel differently for the first few uses.  We generally ask you to give it 1-2 weeks to transition and to achieve the expected results. Our goal is to make your hair look and feel healthy from the inside out, using natural and effective ingredients.

If you are unsure about what products are right for you, please use our Hair Analysis or schedule a consultation with our Hair Care Concierge to discover what you might be missing in your hair care routine.

No, Leonor Greyl products are not organic. They are products formulated with natural ingredients that hydrate, nourish, strengthen and protect the hair. They are not tested on animals, they are eco-friendly, and free of: SLS, Sodium Chloride, Silicone, Coal Tar, and Parabens.

ORDERING, SHIPPING/RETURN & GENERAL POLICIES

In the US and Canada, Leonor Greyl products are sold exclusively through authorized salons, spas, retail and department stores. To locate a partner near you, visit our retail locater on our website. Leonor Greyl also sells directly online at www.leonorgreyl-usa.com. We are happy to accept your order by phone as well, (866) 473-9587 or (707) 763-1234.

SHIPPING

United States: Ground shipping is free on all orders within the continental U.S. including orders shipping to Alaska, Hawaii, and Puerto Rico.

Canada: Standard shipping cost is $35 on all orders, and includes any additional taxes and fees incurred during shipment.

*Returns from Canada are at the expense of the customer. With the exception of Canada, products cannot be shipped internationally.

All orders received Monday – Friday will generally ship within 3-5 business days. Orders are shipped from our facility in Northern CA.

RETURNS

Leonor Greyl is committed to customer satisfaction. If you are not satisfied with your purchase, you have 30 days from the date of delivery to return or request an exchange. Only products purchased at www.leonorgreyl-usa.com are eligible.

  • If the product is unopened/new: You may return the new/unused product to us and we will issue a refund back to the original payment method within 14 days upon receipt. If your order included a free gift, please include it with your return in order to receive the full refund. Free samples do not need to be returned.
  • If the product is open/used: The product must be at least 50% full with the correct product. Once confirmed, a store credit good towards a future purchase will be issued within 14 days upon receipt.

For an exchange, please contact us directly at 866-473-9587.

You are responsible for shipping the product back to our warehouse. Please ship to:

Leonor Greyl USA
Attn: RETURNS
1320 Industrial Ave, Ste B-1
Petaluma, CA 94952

If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at (866) 473-9587 or (707) 763-1234 or email us at info@leonorgreyl-usa.com.

Please contact Leonor Greyl directly at (866) 473-9587 or (707) 763-1234 or at info@leonorgreyl-usa.com.

Please visit our “Becoming a Partner” page on our website or call us at (866) 473-9587 or (707) 763-1234.