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Does Leonor Greyl test on animals?
Leonor Greyl is against animal testing. We do not, and never have, tested products or ingredients on animals.
Are your products manufactured in France?
Yes, all Leonor Greyl products are shipped to our US office directly from our Paris, France warehouse.
Are your products environmentally safe?
Yes! We are committed to developing products safe for our environment. All of our suppliers have strict rules on not only the quality of their products but also the way it is harvested. There is no deforestation involved in the process.
Are all products safe for color-treated hair, and/or keratin treatments?
Yes! They are all extremely gentle formulas, color-safe, and help extend the life of the color. Products can also be used on keratin treated hair.
Where can I get advice on which products would be best suited for me?
To find the right products for you hair type, you can shop by “Product, or Hair Type” on our website. Or you can contact a Leonor Greyl expert directly at (866) 473-9587 for personalized advice.
What happened to the Huile de Palme? Is it still available?
Our legendary Huile de Palme has been renamed to “Huile de Leonor Greyl.” Huile de Leonor Greyl is identical to Huile de Palme (fragrance, texture, color) and retains the same properties, and instructions of use. However, its moisturizing properties and effect are enhanced with the Copra and Mongongo oils.
Is it normal for the Huile de Leonor Greyl to be in solid form?
Yes, this is normal. This product will be in solid form under 77 degrees. Simply run the bottle under warm water until the top layer liquefies. You do not need to liquefy the entire bottle, just enough to pour a small amount in your palm. Start with a capful and apply more if needed.
Why don’t the shampoos lather very much?
Because Leonor Greyl is a natural line, free of SLS, and silicone, you will not get a thick, foamy lather (nor is it needed to properly cleanse the scalp and hair). Use this protocol: Start with a small amount, massage directly into the scalp, emulsify with small amounts of water (to build a “creamy” lather, and rinse well.
What is the difference between a “conditioner” and a “masque?”
There is no difference. The names/terms are interchangeable. You can choose to use our conditioning masques as an everyday conditioner (after shampoo), or as a more intensive treatment masque.
Are Leonor Greyl products “organic?”
No, Leonor Greyl products are not organic. They are products formulated with natural ingredients that hydrate, nourish, strengthen and protect the hair. They are not tested on animals, they are eco-friendly, and free of: SLS, Sodium Chloride, Silicone, Coal Tar, and Parabens.
ORDERING, SHIPPING/RETURN & GENERAL POLICIES
Where can I purchase Leonor Greyl products?
In the US and Canada, Leonor Greyl products are sold exclusively through authorized salons, spas, retail and department stores. To locate a partner near you, visit our retail locater on our website. Leonor Greyl also sells directly online at www.leonorgreyl-usa.com. We are happy to accept your order by phone as well, (866)473-9587.
Ground shipping is free in the continental U.S. on all orders of $75 or more. Orders under $75 as well as shipments to Alaska, Hawaii, Puerto Rico, Canada and Mexico are subject to standard shipping rates. For products shipped to Canada and Mexico, additional shipping charges may apply. With the exception of Canada and Mexico, products cannot be shipped internationally. Orders over $300 must be signed for.
All orders received Monday – Friday will generally ship within 1-2 business days. Orders are shipped from our facility in Northern CA. Physical addresses are required, we cannot ship to PO Boxes.
Leonor Greyl is committed to customer satisfaction. If you are not completely satisfied with your product purchased directly through our website, you may return the item(s) along with the order number as reference for a return or exchange within 30 days of purchase. Refunds will be made only if the products are returned in the original packaging. Products purchased at a physical store location or from other websites are subject to the return policies of the place where purchased and are not eligible for a refund if returned to Leonor Greyl. Your refund will be processed promptly upon receipt of the item(s). Shipping fees are not refundable.
If your order included a free gift with purchase, please include it with your return to receive a full refund on your order. Free samples do not need to be returned.
Leonor Greyl USA
1320 Industrial Avenue, Suite B1
Petaluma, CA 94952
If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at 1 (866) 473-9587 or email us at firstname.lastname@example.org
If I have further questions, who do I contact? Please contact Leonor Greyl directly at 866-473-9587 or at email@example.com.
How do I find out more about becoming an authorized partner?
Please visit our “Become a Partner” page on our website at: https://www.leonorgreyl-usa.com/become-a-partner/ or call us at 866-473-9587.