Leonor Greyl is against animal testing. We do not test products or ingredients on animals.
Yes, all Leonor Greyl products are shipped to our US office directly from our Paris, France warehouse.
Yes! We are committed to developing products safe for our environment. All of our suppliers have strict rules on not only the quality of their products but also the way it is harvested. There is no deforestation involved in the process.
Yes! They are all extremely gentle formulas, color-safe, and help extend the life of the color. Products can also be used on keratin treated hair.
Yes, this is normal. This product will be in solid form under 77 degrees. Simply run the bottle under warm water until the top layer liquefies. You do not need to liquefy the entire bottle, just enough to pour a small amount in your palm. Start with a capful and apply more if needed.
Our products do not contain expiration dates. The code printed on the product is the manufacturing lot code [Example Code: f1a.05.19]. This is not an indication that your product is expired. If you have a question about your product, please contact us at firstname.lastname@example.org.
Because Leonor Greyl is a natural line, free of SLS, and silicone, you will not get a thick, foamy lather (nor is it needed to properly cleanse the scalp and hair). Use this protocol: Start with a small amount, massage directly into the scalp, emulsify with small amounts of water (to build a “creamy” lather, and rinse well.
The Leonor Greyl line is composed of all-natural products that address specific hair and scalp needs and deliver exceptional results. If you are currently using products that are not natural, and contain silicone or frothing agents, using our products may feel differently for the first few uses. We generally ask you to give it 1-2 weeks to transition and to achieve the expected results. Our goal is to make your hair look and feel healthy from the inside out, using natural and effective ingredients.
If you are unsure about what products are right for you, please use our Hair Analysis or schedule a consultation with our Hair Care Concierge to discover what you might be missing in your hair care routine.
No, Leonor Greyl products are not organic. They are products formulated with natural ingredients that hydrate, nourish, strengthen and protect the hair. They are not tested on animals, they are eco-friendly, and free of: SLS, Sodium Chloride, Silicone, Coal Tar, and Parabens.
ORDERING, SHIPPING/RETURN & GENERAL POLICIES
In the US and Canada, Leonor Greyl products are sold exclusively through authorized salons, spas, retail and department stores. To locate a partner near you, visit our retail locater on our website. Leonor Greyl also sells directly online at lgusadev.wpengine.com. We are happy to accept your order by phone as well, (866) 473-9587 or (707) 763-1234.
United States: Ground shipping is free on all orders within the continental U.S. including orders shipping to Alaska, Hawaii, and Puerto Rico.
Canada: Standard shipping cost is $35 on all orders, and includes any additional taxes and fees incurred during shipment.
*Returns from Canada are at the expense of the customer. With the exception of Canada, products cannot be shipped internationally.
All orders received Monday – Friday will generally ship within 3-5 business days. Orders are shipped from our facility in Northern CA.
Leonor Greyl is committed to customer satisfaction. If you are not satisfied with your purchase, you have 60 days from the date of delivery to return or request an exchange. If you have a Leonor Greyl account you can log-in to initiate the return process and receive the pre-paid shipping label. If you do not have an account, you can email us at email@example.com. Once you receive a pre-paid shipping label, simply box up the product including the invoice, affix the pre-paid label and drop off to the mail carrier indicated on the label. Return shipping and handling fees are free when you use this pre-paid label. Products should be in new or gently used condition.
Your return will be processed within 5-7 days, and a credit will be issued back to the original payment method. If an exchange is indicated and additional payment is needed, we will contact you directly to process.
If your order included a free gift with purchase, please include it with your return to receive a full refund on your order. Free samples do not need to be returned.
Leonor Greyl USA
1320 Industrial Avenue, Suite B1
Petaluma, CA 94952
If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at (866) 473-9587 or (707) 763-1234 or email us at firstname.lastname@example.org.
Please contact Leonor Greyl directly at (866) 473-9587 or (707) 763-1234 or at email@example.com.
Please visit our “Becoming a Partner” page on our website or call us at (866) 473-9587 or (707) 763-1234.