Ground shipping is free in the continental U.S. on all orders. Shipments to Alaska, Hawaii, Puerto Rico, Canada and Mexico are subject to standard shipping rates. For products shipped to Canada and Mexico, additional shipping charges may apply. With the exception of Canada and Mexico, products cannot be shipped internationally. Orders over $300 must be signed for.
All orders received Monday – Friday will generally ship within 3-5 business days. Orders are shipped from our facility in Northern CA. 


Leonor Greyl is committed to customer satisfaction. If you are not completely satisfied with your product purchased directly through our website, you may return the item(s) along with the order number as reference for a return or exchange within 30 days of purchase. Refunds will be made only if the products are returned in the original packaging. Products purchased at a physical store location or from other websites are subject to the return policies of the place where purchased and are not eligible for a refund if returned to Leonor Greyl. Your refund will be processed promptly upon receipt of the item(s). Shipping fees are not refundable.

If your order included a free gift with purchase, please include it with your return to receive a full refund on your order. Free samples do not need to be returned.

Return Address:
Leonor Greyl USA
Attn: Returns
1320 Industrial Avenue, Suite B1
Petaluma, CA 94952

If the item(s) was received damaged or incorrect from your original order, please call us within 7 days for assistance at 1 (866) 473-9587 or email us at [email protected]